The CitySet Guarantee
Plans change. Every TheCitySet evening is backed by a simple promise: if we cancel or reschedule, a full refund, straight from us. If your plans change, your ticket never expires.
We'll always move you.
Five days' notice or five seconds, just email us. Your ticket never expires and is good for any future evening.
A full refund, straight from us.
Request it directly from us, never through Eventbrite. Or keep your place at the new date.
Rescheduling your evening
Life happens. If you can't make your evening, for any reason, email us at info@thecityset.com and we'll move you to another evening. Whether you let us know five days ahead or five seconds before, we'll always move you, and your ticket never expires.
- Email info@thecityset.com with your name and the evening you booked.
- Tell us which evening you'd like instead, in any city, or ask us to hold your ticket until you choose one. It never expires.
- We'll confirm your new evening by email.
If we cancel or reschedule an evening
Occasionally we may need to move or cancel an evening, for example because of a venue change. If that happens, you can request a full refund, directly from us. Just email info@thecityset.com and we'll take care of it. You never need to go through Eventbrite.
If you'd rather, we're just as happy to move you to the new date or to another evening that suits you.
Why the Eventbrite listing says "no refunds"
Tickets are sold through Eventbrite, and the listing reads "no refunds" because no one can promise love or a particular outcome from an evening.
That notice means one thing: we can't refund an evening because you didn't meet someone. It never limits The CitySet Guarantee. If we cancel or reschedule, your refund comes directly from us, and if you can't make your evening, your ticket stays valid.
Refunds, not just credit
Across the Constellation, cancelled or rescheduled evenings used to become credit toward a future evening. Since April 2026, you can choose a full refund instead, requested directly from us. Credit for your own change of plans still never expires.
What the Guarantee covers
- Every TheCitySet evening, in every city, including shared evenings
- Venue changes or new dates for reasons outside your control
- Your own change of plans, with any amount of notice
Private events are arranged individually, and removal from an evening for conduct isn't covered. See Conduct & Safety.
Across the Constellation
TheCitySet is part of the Constellation, a group of in-person brands for dating, friendship and networking. The same guarantee backs the evenings of each of its event brands:
Questions
Can I get a refund if TheCitySet cancels or reschedules an evening?
Yes. If we cancel an evening, or reschedule it and you'd rather not attend the new date, you can request a full refund directly from TheCitySet by emailing info@thecityset.com. You don't need to go through Eventbrite.
What if my own plans change?
Five days' notice or five seconds, we'll always move you. Your ticket never expires and is good for any future TheCitySet evening, in any city.
Why does the Eventbrite listing say "no refunds"?
It means we can't refund an evening because you didn't meet someone. It never limits The CitySet Guarantee: if we cancel or reschedule, your refund comes directly from us.
Did the refund policy change?
Yes. Across the Constellation, cancelled or rescheduled evenings used to become credit. Since April 2026, guests can choose a full refund instead, requested directly from us.
Does the guarantee apply to shared evenings and other brands?
Yes. It covers every TheCitySet evening, including evenings shared with MyCheekyDate and Relish, and the same guarantee backs MyCheekyDate, Relish, Fancy-A-Go, NetworkNite and MyCheekySocial.
Always contact us directly
Every change is handled personally by our team, so the quickest way to sort anything out is to write to us directly rather than going through Eventbrite. We'll reply as soon as we can and take care of the rest.
Need to change your plans?
Email info@thecityset.com or call 866 WE SPEED (outside the US: 800.281.8528).
Last updated: October 21, 2026